After Sales

After Sales

 

Exchange :

 

The wrap needs to be :
•    folded
•    not washed
•    not used
•    with complete original packaging

 

Your return needs to be done maximum 14 days after receiving your order. Please send it to our address :

 

Je Porte Mon Bébé
Service Retours
366 Avenue Joseph-Louis Lambot
BP 50537 – ZI LA GARDE
83042 TOULON CEDEX 9
FRANCE

 

Please kindly include in your package :

 

•    the model and/or color you would like to replace with
•    a copy of your invoice
•    your delivery address

 

We will send you an e-mail in order to pay the delivery cost of the second shipment.
Your wrap will be shipped upon receipt of your wrap and payment.

 

Note: Only returns from France are covered by our free return policy.

 

 

To get a refund :

 

The wrap needs to be :
•    folded
•    not washed
•    not worn
•    with complete original packaging
Your return needs to be done within 14 days of reception to our address :

 

Je Porte Mon Bébé
Service Retours
366 Avenue Joseph-Louis Lambot
BP 50537 – ZI LA GARDE
83042 TOULON CEDEX 9
FRANCE

 

Thank you for including in your package :
•    a copy of your invoice
•    your delivery address
Your credit card will be refund upon receipt of your wrap.

 

Note: Only returns from France are covered by our free return policy.

 

 

Default

 

If you find a defect, please contact us by e-mail at the address : sav@jeportemonbebe.com

 

Thank you for including in your e-mail :
•    Your invoice
•    Photos of the defect on both sides
•    A photo of the serie label :

 

- The Original wrap and the Short wrap
You will find it in the care label (inside, on the left of the pocket)

- The Little Wrap Without a Knot

 

You will find it in the care label (inside of the tunnel of ring , on the left of the pocket)

- The Basic wrap
You will find it under the care label